Privacy and cookie policy

Privacy and cookie policy

Privacy statement 

Venabu Fjellhotell AS (we) respects your privacy and processes personal data as data controller in accordance with the Personal Data Act. These terms provide you with information about how we process information about you. 

This privacy policy applies to our collection and use and processing of personal data. When you use our services, we collect, use and process personal data in order to fulfil the contract with you. This includes when you book stays/meals/activities/package tours. 

We may also collect and process personal information when there is no contractual relationship between us, for example, when you browse our website, sign up for a newsletter or contact us for more information on our offers. Wherever possible we ask for your consent to process this information. There is more about the information gathered for newsletters and via our website, more below.

It is possible that photos and video may be taken during a holiday by our staff and guides. These images and videos may be used in our marketing materials, including online. If you prefer not to be included in any of these, please tell your guide at the start of the trip. If you find that any images or video have been used and you would like them removed, for any reason, then please contact us and we will take them down immediately. We aim not to take or use any images of children without specific parental consent. 

We process the same types of information about children who accompany us on our holidays as we do for adult clients.

In this privacy policy, we explain how we process personal data, what kind of personal data these processing activities entail and what purpose and legal basis these activities have. We also explain when and why personal data is disclosed to a third party. 

We also inform you about the rights you have in connection with the processing and possible transfer of your personal data. 

From time to time, without notice, we may update or change this privacy policy to take account of new or different privacy practices. Your continued use of our products, applications, services and websites subject to this Privacy Policy constitutes your acceptance of any changes. 

Data controller 

The general manager of Venabu Fjellhotell AS is responsible for the personal data. The protection of your personal information is important to us. This protection is also regulated by the GDPR, which entered into force on 25 May 2018. Below you can read about how we handle your personal information and what rights you have. 

Feel free to contact us: 

Venabu Fjellhotell AS 

Rondevegen 860 

2632 Venabygd 

Norway

Telephone: +47 61293200 

Email: [email protected]

What personal data is collected 

Personal data that will be processed includes, but is not limited to, name, date of birth, gender, address, email address and telephone number. 

We can also process information that is registered in connection with the booking, for example destination, height, weight, shoe size and requests for special meals or special information from you about your state of health or other things within the framework of the customer relationship. 

The purpose of the processing of the personal data 

Processing your data to fulfil our contract 

Your personal data will be processed so that we can fulfil our contractual obligations towards you. The service may, for example, consist of delivering the trip or the additional services that you have booked or providing you with the services and/or products that are offered or that you have requested when creating a personal account. 

By providing us with information about your state of health, you consent to us processing this personal data in order to carry out the trip or provide you with other services and/or products that you have booked. In addition to the above-mentioned purposes, you agree that your personal information may be used for the purposes below, as well as forming the basis for market and customer analysis, risk management and statistics and to provide you with a better travel offer and service. In these analyses, the personal data will be anonymised. 

Marketing

We also want to help you get the most out of our offers. Therefore, we will send you, or in other ways make you aware of, various offers and activities via email, for example in the form of newsletters, unique offers based on your preferences or information about other special or seasonal offers. For this purpose, we will process your email address and campaign participation history. 

Venabu Fjellhotell AS tries to be as relevant as possible for each customer through various digital channels. If you have visited our website, we may provide you with relevant offers via other digital media based on your online behaviour. Anonymized IP in cookies will be processed for this purpose. When you visit our website, we will use your online behaviour to provide you with relevant offers through our Internet portals and other digital media. 

Processing information to fulfil our legal obligations

Processing of your personal data may also take place in order for us to be able to fulfil obligations in accordance with laws, regulations, questions and complaints. 

Storage of personal data 

We store personal data for as long as is necessary to fulfil the purposes described above. We usually store your personal information for 3 years from your last customer interaction or since you last contacted us. 

If you have registered to receive newsletters or offers, we store your personal data for as long as you wish to continue receiving this. We send a maximum of 4 – 8 newsletters a year using MailChimp. MailChimp is an email marketing platform that is fully GDPR compliant. You can unsubscribe/withdraw your consent at any time via a link in the newsletter or by contacting us. 

In some cases, we may need to store data for longer periods when required by law (e.g. Accounting Act) or for example in the case of complaints. 

Transfer of personal data to other countries 

We store your data on our secure servers in Norway and keep it for a reasonable period or as long as the law requires. However, your data may be transferred to, stored on and processed at a destination within or outside the European Economic Area by our partners or service providers. By submitting your personal information, you consent to this transfer, storage or processing. We take all necessary steps to ensure that your data is processed securely and in accordance with this privacy policy. 

How we store the information 

We have implemented technical, physical and organisational measures to prevent personal data being lost or unauthorised persons gaining access to data. Other information we receive from you is deleted when we no longer need to store it. 

Who may process the personal data 

Your personal information is processed by our employees and by our system partners and administrative service partners with whom we have contracts for the protection of personal data. 

When you sign up for a package tour or activity holiday, you will be asked to register personal information. This information can be shared with our partners where this is necessary to carry out the trip. Your personal data is safeguarded through a data processing agreement with our partners, which regulates how they must protect your data in the same way as us. 

Your rights 

You have the right to withdraw your consent to process the information you have given us at any time. You can also correct and update information. You can also contact us at any time with the request to access the registered information we hold about you, which we will provide within one month. 

This means that you can also request correction or deletion of your personal information. Such a request is made to us in writing. Your data will then be corrected or deleted within one month. 

Web analysis and cookies

Why are cookies used? 

Most websites will use cookies to improve the user experience by allowing the website to “remember” the user, either for the duration of a single visit or for repeated visits. 

A cookie is a simple text file stored on the user’s computer, mobile or tablet, which is created when a user visits a website using a program called a browser (for example Internet Explorer, Google Chrome, Mozilla Firefox or Safari). 

A cookie is not a program in itself and does not do anything active on the user’s computer. A cookie cannot be used to personally identify a user, but they help to improve the user’s experience of a website. 

Cookies do many different things, such as: 

remember what items a user may have added to a shopping cart or travel planner as the user clicks through pages on a website 

stores a user’s preferences so that the user can customise a website 

measures what users do on a website to find out which parts of a website are popular, how long they spend on a website, how often users return, where they come from etc. 

What cookies are used by this website?

Cookies are set by this website (first-party cookies), but may also be set by other websites (such as YouTube) that display content on the website’s pages (third-party cookies). 

Google Analytics 

As an important part of the work to create a user-friendly website, we look at the user pattern of those who visit the website. To analyse the information, we use the analysis tool Google Analytics. 

Google Analytics uses cookies (small text files that the website stores on the user’s computer), which register the user’s IP address, and which provide information about the individual user’s online movements. Examples of what the statistics give us answers to are: how many people visit various pages, how long the visit lasts, which websites the users come from and which browsers are used. None of the cookies enable us to link information about your use of the website to you as an individual. 

The information collected by Google Analytics is stored on Google’s servers in the USA. Information received is subject to Google’s privacy policy. 

An IP address is defined as personal data because it can be traced back to a specific piece of hardware and thus to an individual. Venabu Fjellhotell AS uses Google Analytics’ tracking code which anonymises the IP address before the information is stored and processed by Google. Thus, the stored IP address cannot be used to identify the individual user. 

Google Tag Manager 

We continuously work to improve the user experience on our websites by adapting and offering targeted content. For this we use Google tag manager (GTM). 

GTM is a small code that helps us track user behaviour through our websites, and this information is moved anonymously into our Google Analytics account. 

Facebook pixels 

We use the Facebook pixel to see user behaviour originating from Facebook. With this information, we can measure traffic from Facebook, achieve more targeted communication through Facebook and measure conversions from Facebook ads. The information is not used to identify individuals, but to segment our target groups. Through this implementation, Facebook will have access to see the user pattern of a person who has clicked onto our website from Facebook. For more on how Facebook processes and protects this information, see Facebook’s data policy 

Google Ads

We work with third-party vendors, including Google, to show adverts for Venabu Fjellhotell on sites across the Internet. This includes the use of cookies to serve adverts based on your past visits to the website.

You can make choices about Google’s use of cookies by visiting this link. Alternatively you can also choose to opt out of third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page: http://optout.networkadvertising.org/#/

Search 

Venabu Fjellhotell AS stores information about which search terms users use on our websites in Google Analytics. The purpose of the storage is to make our information offer better. The usage pattern for searches is stored in aggregated form. Only the search term is stored, and they cannot be linked to other information about the users, such as the IP addresses. 

Do you want to know more about the General Data Protection Regulation (GDPR)? 

On the Norwegian Data Protection Authority’s website, datatilsynet.no, there is more information about the General Data Protection Regulation (GDPR). 

How do I disable cookies? 

Each browser has different settings where the user can adjust the settings for cookies themselves. 

For Internet Explorer 

For Firefox

For Chrome 

For Safari (mac OS)

For Safari (iOS)

For Android 

About us 

This website is owned and operated by Venabu Fjellhotell AS We are a hotel registered in Norway with org. no. 932 096 781. Our address is Rondevegen 860, 2632 Venabygd, Norway. 

If you have questions or comments about how we process personal data, you can contact us at Email: [email protected]